Pixel not firing? Troubleshooting checklist

If conversions or events are missing in your ad dashboard, work through this checklist:

1. Verify the pixel ID

Typos are the #1 cause. Re-copy the ID from the ad platform and update the pixel in ByeStar.

2. Confirm the pixel is attached to the link

Edit the link and check the Pixels section — account defaults may be overridden per link.

3. Test with platform debug tools

• Meta: Events Manager → Test Events
• Google: Tag Assistant or GA4 DebugView
• LinkedIn: Campaign Manager insight tag status

4. Ad blockers & privacy tools

Browser extensions can block pixels during manual testing. Use incognito without extensions or a mobile device.

5. Allow processing time

Some networks delay reporting 15 minutes to 48 hours. Click volume must meet minimum thresholds for display.

Still stuck?

Contact our support team with your link alias, pixel type, and a screenshot from your ad platform.